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Power BI Gateway Connection Troubleshooting

The steps below will guide you through resolving dashboard connection issues when Juan’s team reports that the dashboard is down, or when Transport Support receives a notification stating the gateway is unreachable.

Step 1: Sign in to Power BI

Go to https://app.powerbi.com/signin and sign in.

Look for Transport Main data (Semantic layer) under AMEUS as shown below:

Transport Main Data

Step 2: Open Transport Main Data Settings

Click the three dots next to “Transport Main data” and choose “Settings”:

Three Dots Settings

Step 3: Review Gateway Connections

Refer to the connection list shown below to identify the current setup:

Connection List

Step 4: Check Gateway on VM

The gateway is currently running from the VM USCLDLTIVMP01. Access via RDP:

VM RDP

Step 5: Restart Gateway

Search Windows for “personal gateway” or click the blue cloud icon.

Sign in with your email address and follow prompts until the green check mark appears:

Gateway Sign-in Gateway Online
Note: If you want to run the gateway from a different computer or VM, delete the current connection under the “Semantic Models” → “Gateway and cloud connections” tab. You’ll be prompted to install a new personal gateway on the machine you're using.
The dashboard currently updates nightly at midnight. If a connection fails, a notification will be sent to the Transport Support email.

Manual Refresh

If needed, refresh the dashboard manually by navigating to the data set and clicking refresh:

Manual Refresh